Latest update: April 20, 2025
Please read carefully before using. This document ("Terms of Service") is an agreement between you and Hong Kong Ropet Park Technology Co., Ltd. (ropet): By using the https://www.ropetai.com website (including only by purchasing products or services sold on the website) ("Website"), you represent that you are at least 18 years old or have reached the legal age of majority in your jurisdiction of residence, have the ability and right to agree to these terms and conditions, and you do agree to these terms and conditions. If you do not understand or agree to one or more of these terms or conditions, you should not use this application. These Terms of Service grant you certain rights and impose certain obligations on you; your rights and obligations may be subject to applicable law and therefore vary from jurisdiction to jurisdiction, for example, certain disclaimers or certain limitations of liability under these Terms of Service may be prohibited to some extent by certain applicable law and therefore will not apply to the extent prohibited. If you have any questions about these Terms of Service or your rights and obligations in relation to this website or products sold through this website, please contact us at https://www.ropetai.com .
You agree that:
You may not modify these Terms of Service unless ropet agrees to modify them in writing.
ROPET may, in its sole discretion, modify these Terms of Service at any time, and such modification shall be binding on you and ROPET from the time it is posted on the Website, provided that you use the Website (including solely by purchasing products sold through the Website).
You should visit this page from time to time to review the current Terms of Service. To avoid any doubt, your continued use of this application after making changes will be deemed to accept any and all modifications.
Use of application materials
This application (including all code, designs, text, graphics, content visual materials, and all information and other materials incorporated into this application, collectively referred to as "Materials") is protected by copyright, trademark, and other laws and treaties worldwide. ROPET and/or the other parties own various copyrights in the Materials and various trademarks, trade names, and service marks (whether registered or not, whether or not marked with "©" "®" "tm" or other marks) in the Materials, and except as expressly provided in these Terms or in a duly signed agreement with you, do not grant you any rights or licenses (whether by implication, estoppel, or otherwise) under any patents, design patents, trademarks, trade names, service marks, copyrights, trade secret information, or other intellectual property rights.
ROPET authorizes you to view and download copies of the materials for personal, non-commercial use only, subject to the following conditions:
You agree not to obtain or attempt to obtain any materials through any means not specifically provided by this application (including using any "deep links", "page scraping", "robots", "spiders" or other automated devices, programs, algorithms or methods, or similar manual processes);
You agree to retain all copyright and other proprietary notices contained in the materials on all copies of the downloaded materials.
You agree not to modify the materials in any way, nor to copy (including by "mirroring" on another server), publicly display, distribute, or otherwise use the materials for any public or commercial purpose.
You agree not to transfer any materials to any individual (including natural persons and legal persons) unless you notify each such person of these Terms of Service and each such person agrees to accept these Terms of Service. Once you violate any part of these Terms of Service, this authorization will automatically terminate, and ropet reserves the right to change, suspend, or terminate access to and use of this application (including any account on or related to this application) at any time and for any reason.
Accuracy of applied materials
Ropet does not guarantee that the materials will not contain errors, inaccuracies, or omissions, and reserves the right to make changes to the materials to correct or update them without prior notice, as well as the right to refuse or cancel any order containing any errors, inaccuracies, or omissions, regardless of the status or payment status of the order. For example, products displayed on the application may not be sold and may have attributes different from those listed, including price.
Link to the website
Ropet makes no representations or warranties regarding any other websites that you may access through this app. Regardless of any links contained on this app, any other websites are independent of Ropet, and we have no control over or responsibility for the materials provided or activities conducted on any such websites. If you decide to access any other website through this app, you do so entirely at your own risk and are bound by any terms and conditions of that other website, which may differ from these Terms of Service.
You agree not to create or maintain any link from another website to any page of this application, nor to frame or display any part of this application on another website without ropet's prior written permission. You also agree to comply with all applicable laws for any action permitted under the preceding sentence.
Content you provide
You agree that for any and all content (including but not limited to text, images, and sound) that you transmit to or through this application in any way, as well as the proprietary technology, techniques, and other creative ideas behind such content ("User Content"):
Such user content will not be illegal, threatening, defamatory, invasive of privacy, slanderous, , pornographic, profane, infringing on intellectual property rights, or constitute or encourage behavior that is considered a criminal offense, causes civil liability, or otherwise violates any law.
Such user content does not constitute commercial solicitation, political campaigning, advertising or promotion, or any other form of unauthorized solicitation.
Such User Content will not contain software viruses, Trojan horses, worms, time bombs, cancellation bots or any other computer code or files designed to destroy, damage, circumvent or otherwise interfere with the proper functioning of the App or any software or hardware.
Such user content does not provide any non-public information about Ropet or any of its affiliates or any other company or individual without proper authorization.
You will not impersonate any person or entity, including but not limited to an employee of Ropet or any of its affiliates, or otherwise misrepresent the source of such User Content.
You will not probe, scan, or test for vulnerabilities in this application or any network connected to this application, nor will you violate its security or authentication measures, nor will you reverse-search or track any information of any other visitor or user of this application.
You own or otherwise control all rights to User Content and, to the extent permitted by applicable law, have the ability and authority to freely transfer all such rights.
Such content will belong to ropet, and ropet may copy, incorporate, modify, display, publish, redistribute, license and sublicense, and otherwise use such user content for any purpose (including but not limited to commercial and non-commercial purposes), in any way, at any time (including but not limited to after the termination of these Terms of Service), subject to ropet's Privacy Policy and applicable laws, and you waive:
Any confidentiality or other protection rights over such User Content;
The right to any fees, compensation, reimbursement or other compensation for ropet's use of such user content and/or any use thereof.
To the extent that any of the above rights in connection with such User Content are limited by applicable law, you hereby grant ropet a non-exclusive, royalty free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such User Content worldwide in any medium.
You hereby waive all "moral rights" to all such User Content.
You also hereby waive all rights to make any claims against Ropet and/or its affiliates regarding unsolicited submissions, including but not limited to claims based on unfair competition, breach of implied contracts, or breach of confidentiality obligations.
Ropet does not waive any right to use your ideas, similar ideas, or related ideas that it previously knew, independently developed by Ropet, or obtained from other sources.
ROPET may, but is not obligated to, monitor User Content, and in addition to any remedies that ROPET may have at law or in equity, if ROPET determines in its sole discretion that any of your representations or agreements in this section have been violated, ROPET may take any action it deems necessary to correct or prevent the violation, including but not limited to immediately removing any User Content from the App.
In any case, if ropet believes it is necessary to comply with applicable laws, protect the rights and interests of ropet, any of its affiliates, or any employee of ropet, protect ropet users from fraud, abuse, or illegal activities, or respond to or prevent emergencies involving anyone immediately facing death or serious bodily injury, ropet may disclose any user content to any government authority, court, and/or other appropriate third party.
You will indemnify, hold harmless, and defend Ropet and its affiliates against any claims, damages, and other losses (including but not limited to goodwill, including but not limited to the costs of arbitration institutions, arbitrators, courts, lawyers, accountants, and other third parties) suffered by Ropet or any of its affiliates as a result of your violation of any statements and agreements in this section.
Ropet has no obligation to review, display, respond to, use, or return any user content, and is not responsible for any content posted by you or any third party.
Website without warranty
To the fullest extent permitted by applicable law, ropet provides this application (including but not limited to materials and any user content) "as is" and represents itself and its affiliates and their respective senior officers, directors, employees, shareowners, agents, successors, and assigns, waiving all express or implied warranties, including but not limited to warranties of marketability, fitness for a particular purpose, title, quiet enjoyment, accuracy, and non-infringement of third-party rights, and any warranties arising from any information, suggestions, proposals, specifications, or samples provided by ropet or any of the above. Ropet does not guarantee that the use of this application (including but not limited to materials or any user content) will produce any specific results, nor does it guarantee that this application (including but not limited to materials or any user content) or any part thereof or any use thereof will be timely, uninterrupted, error-free, or safe (including but not limited to protection from data intrusion, computer viruses, or other harmful code).
Application of limitation of liability
You agree that your use of this application, materials, and any user content and any and all parts thereof is at your own discretion and risk. To the fullest extent permitted by applicable law, ropet and its respective officers, directors, employees, shareowners, agents, successors and assigns shall not be liable (including, without limitation, by way of vicarious liability) for any damages or losses (including, without limitation, consequential, incidental, punitive, special, and loss of profits and data) arising out of or in connection with the application (including, without limitation, the materials and any user content) or any part thereof or any use or inability to use the foregoing, whether based on warranty, contract, tort or any other theory of law, and whether or not ropet knew or should have known of the possibility of such damages or losses. This limitation of liability does not apply to personal injury claims or consumer fraud claims. If you encounter any problems with the use of this application, you agree that your only remedy is to stop using this application. If the above liability limitation is invalid or unenforceable, to the maximum extent permitted by applicable law, in no event shall ropet's cumulative total liability arising from or related to this application (including but not limited to materials and any user content) or any part thereof or any use or inability to use the above content exceed the amount actually paid by you to ropet or its authorized distributors. Nothing in these Terms of Service is intended or will limit the liability of ropet or any of its affiliates beyond the scope permitted by applicable law.
Purchase from
Products/Services and Attributes : ropet makes every reasonable effort to ensure the accuracy of all descriptions and depictions of any attributes of any product or service ("Product/Service") that ropet sells or promotes through this app; however, certain measurements and similar descriptions are approximations and we cannot guarantee the accuracy of the colors displayed on your screen. ropet reserves the right, in its sole discretion and without notice, to make any changes to any product/service or its attributes (including, without limitation, price).
Availability and Use : The description or depiction of any product/service on this application does not guarantee that the product/service can be ordered or purchased. You agree that your order or purchase of the product/service is not for commercial purposes, and you will not use or allow any third party to use any product/service for any purpose other than personal use, and if you make any commercial use of any product/service (including but not limited to reselling products/services), without limiting any other remedies that ropet may have, you will pay ropet or its designated party the full amount of any promotional value or kickback applied to the purchase of the product/service, or the full amount of any promotional value or kickback granted to you in connection with the purchase. You agree to determine and comply with all applicable laws (including but not limited to federal, state, local, and international laws, including but not limited to minimum age requirements and export control laws) related to the purchase, possession, use, and transfer of any product/service, and to indemnify, hold harmless, and defend ropet and its service providers for your failure to comply with the above provisions.
Region : The products and services described and/or depicted on this app are for viewing, ordering, and shipping only. Due to shipping reasons, the following regions are temporarily not shipped:
US : American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, U.S. Virgin Islands, US Armed Forces Americas, US Armed Forces Europe, US Armed Forces Pacific, Puerto Rico, Alaska, Hawaii.
Canada : Northwest provinces, Yukon and some postal code regions.
Orders : Any electronic order you submit through this app is an offer to purchase; ropet reserves the right, in its sole discretion, not to accept any or all offers. After you submit your order, you may receive an email confirming that ropet has received the order; this email confirmation does not constitute acceptance of your order. ropet reserves the right to accept or reject your order for any reason at any time after receipt of your order, regardless of whether your order has been confirmed or your credit card has been charged. If your order is rejected or cancelled and you have been charged by ropet, any of its affiliates, or any of its service providers for that order, you will promptly receive a refund of the charge related to that order from one of its affiliates or one of its service providers.
Pricing and Payment : Pricing, including but not limited to taxation, is subject to applicable law. Payment is at your own risk and if any payment related to an order is denied for any reason, the order will not be processed.
Acceptable payment methods : Visa, MasterCard, US Express, UnionPay, Shop Pay, Apple Pay, Google Pay, Paypal, Klarna.
Ownership : Ownership of any ordered products or services and any other ownership rights will not transfer until ropet, one of its affiliates, or one of its service providers receives full payment for the ordered products or services in accordance with ropet's internal payment policy; the risk of loss or damage to any physical products purchased by you will pass when it leaves ropet's warehouse.
Shipping : Shipping of any product/service is subject to shipping policy.
Product/Service Warranty, Returns & Exchanges : Products/Services may be covered by warranty and may be returnable and/or exchangeable, subject to the Return & Refund Policy and Warranty Policy. Except as set forth in the Returns and Refunds Policy and Warranty Policy or in another agreement with you, ropet, on behalf of itself and its affiliates and their respective officers, directors, employees, shareowners, agents, successors and assigns, waives all warranties with respect to the Products/Services to the fullest extent permitted by law, including but not limited to warranties of MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, WELFARE, ACCURACY AND NON-INFRUCTION OF THE RIGHTS, and any warranties arising from any information, advice, proposal, specification or sample provided by ropet or any of the foregoing.
Product/Service Liability Limitation : Except as set forth in the Return & Refund Policy and Warranty Policy or in another agreement with you, to the fullest extent permitted by applicable law, ropet and its respective officers, directors, employees, shareowners, agents, successors and assigns shall not be liable (including, without limitation, by way of vicarious liability) for any damages or losses (including, without limitation, consequential, incidental, punitive, special, and loss of profits and data) arising out of or in connection with any product/service or any part thereof or any use or inability to use the foregoing, whether such liability is based on warranty, contract, tort or any other theory of law and whether or not ropet knew or should have Know the possibility of such damages or losses. This limitation of liability does not apply to personal injury claims or consumer fraud claims. If the above limitation of liability is invalid or unenforceable, to the maximum extent permitted by applicable law, in no event shall ropet's cumulative total liability arising out of or in connection with any product/service or any part thereof or any use or inability to use the foregoing exceed the amount actually paid by you to ropet or ropet's authorized distributor. Nothing in these Terms of Service is intended or will limit the liability of ropet or any of its affiliates beyond the limits permitted by applicable law.
Third party service providers
ROPET collaborates or collaborates with third-party service providers on this application, including but not limited to payment processing, transportation, and other logistics.
When using this application (including but not limited to materials and any user content) and/or any products/services, you may choose to use third-party products or services: Your use of such third-party products or services is subject to any terms and conditions between you and the third-party service provider, and stopping use of this application (including but not limited to materials and any user content) and/or returning or stopping use of any products/services does not necessarily or automatically terminate any agreement between you and the third-party service provider. Ropet and its respective officers, directors, employees, shareowners, agents, successors, and assigns make no representations or warranties of any kind with respect to any products or services of any third party, and specifically disclaim all warranties, including but not limited to warranties of marketability, fitness for a particular purpose, title, peace of mind, accuracy, and non-infringement of third party rights, and any warranties arising from any information, advice, proposal, specification, or sample provided by Ropet or any of the above.
Notification
You agree to send any notice to ropet's email support@ropetai.com , and to send any notice to you by email to any email address you have registered with ropet or by any other means permitted by applicable law if posting on the app is deemed insufficient.
Transfer
You agree not to transfer any rights or obligations you have or may have under these Terms of Service (TOU) to any third party, and any attempted transfer by you will be invalid and have no effect. You agree that ropet may, at its sole discretion, transfer any rights and obligations under these Terms of Service to any affiliate of ropet without your consent or notice to you, and that affiliate may also transfer any rights or obligations granted to it.
Abstain
You agree that unless in writing, any waiver by ropet of any of its rights under these Terms of Service is invalid, and any waiver or failure to exercise or enforce any of ropet's rights under these Terms of Service does not constitute a waiver of any other rights of ropet, nor does it constitute a waiver of any further exercise or enforcement of rights that have been waived or not exercised or enforced.
Separability
You agree that if any part of these Terms of Service is held to be invalid or unenforceable in any event, that part shall be interpreted or modified as far as possible under applicable law to achieve the objectives of that part, and the other parts of these Terms of Service shall not be affected.
Explanation
The headings of each section of these Terms of Service are for convenience only, and you agree that these headings shall not be used to interpret these Terms of Service or any part thereof.
Integrity
This document constitutes the entire agreement regarding its subject matter. Any and all other oral and written understandings and communications related to the subject matter have been incorporated into this document and replaced by this document, except as otherwise expressly provided in these Terms of Service. You agree that any such understanding or communication is without effect and you will not refer to any such understanding or communication in any proceedings related to these Terms of Service.
Governing law and dispute resolution
ROPET welcomes all complaints and strives to resolve them in the most efficient manner possible through its Client Server, which you can contact by sending an email to support@ropetai.com .
You agree that these Terms of Service and any and all disputes, claims, and other legal actions arising out of or related to these Terms of Service, this application (including but not limited to materials and any user content), or any product/service shall be construed and governed by the laws of Delaware without regard to its conflict of laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded. Despite the above provisions, ropet may apply for injunctive relief (or equivalent relief) in any court of competent jurisdiction.
You agree that, except through the US Judicial Arbitration and Mediation Service (JAMS), you will not bring any lawsuit or proceeding with any court, arbitration institution, arbitral tribunal, or other legally recognized court or arbitral tribunal regarding any matter related to these Terms of Service, this application (including but not limited to materials and any user content), or any product/service. In the case of resolution through JAMS:
The lawsuit or procedure shall be subject to the JAMS rules in effect at the time the lawsuit or procedure was initiated.
The place of arbitration will be Delaware.
The arbitration language will be English.
You agree that if you are the losing party, you will reimburse ropet for any and all costs and expenses incurred in the arbitration (including but not limited to fees paid to the arbitration institution, arbitrators, and lawyers, accountants, and other experts).
What is Arbitration : Unlike litigation in court, arbitration is designed to resolve disputes more quickly. Cases will be adjudicated by one or more individuals, and the damages and remedies provided by their awards are roughly the same as those provided by the court, and are usually enforceable by the court if not voluntarily complied with. Therefore, you agree that you waive your right to obtain relief by suing or suing in court, and instead agree to arbitrate as described in these Terms of Service. If any provision of this arbitration agreement is found to be unenforceable, the unenforceable provision shall be severed, and the remaining arbitration provisions shall be enforced.
Arbitration Procedure : The Federal Arbitration Act governs the interpretation and enforcement of this dispute resolution provision. Arbitration shall be initiated through JAMS. In the event of a conflict between the applicable rules of JAMS and the rules in these Terms of Service, the rules in these Terms of Service shall prevail. JAMS rules and instructions on how to initiate arbitration may be obtained from the JAMS website http://www.jamsadr.com or by calling 1-800-352-5267.
Prohibition of class actions : You may resolve disputes with us only as an individual and may not bring a claim as a plaintiff or member of a class action, consolidated action, or representative action, whether as a class action, class arbitration, private attorney general action, or otherwise.
You acknowledge that you have been advised to consult a lawyer in deciding to accept this arbitration agreement. You may opt out of arbitration by sending an email to the support@ropetai.com within 30 days from the date of your first acceptance of these Terms of Service and providing the following information: your full name; your address; your phone number; your account info in the application (excluding your password); a clear statement indicating that you wish to opt out of the arbitration agreement in these Terms of Service.
If you choose to withdraw from arbitration, you (A) agree to submit to the exclusive jurisdiction and venue of the state and federal courts of competent jurisdiction located in Delaware; (B) waive your right to a jury trial and agree that any dispute shall be decided by a single judge.
Waiver of Jury Trial : You hereby waive any and all rights to trial by jury that you may have.
Updated on: April 20, 2025
Effective: May 20, 2025
Ropet ("we" or "Ropet Company") will do its best to continuously provide security updates for our hardware products. Security updates include the latest security patches, security bugs fixes, and other necessary security improvements.
From the date of product release, Ropet will maintain security update support for at least 2 years. However, the security update support may vary for different product models, and the specific situation shall prevail.
We will regularly release security updates for ropet hardware products here and recommend that you review this policy regularly.
| Table of Contents | Product model | Model number | Release date | Security update deadline |
|---|---|---|---|---|
| Robot | ropet | MY-RTPT01 | 2025-04-20 | 2027-04-20 |
Once the security update support period is announced on this page, it will not be shortened thereafter. If there is an extension, we will modify this policy in a timely manner.
The information on this page is for reference only. The actual situation is subject to the security updates and applicable product models received by your application.
We may modify this policy from time to time and recommend that you periodically check the latest version for security updates for ROPET hardware products.
Firmware Upgrade Policy
Updated on: April 20, 2025
Ropet ("we" or "Ropet Company") is committed to keeping all devices secure and up-to-date by providing firmware updates in accordance with established best practices. Firmware updates include the latest security patches, security bugs fixes, and other necessary firmware updates. This document describes Ropet's firmware upgrade policy.
ROPET is committed to providing you with regular firmware updates during the support period, including security bugs, known bug fixes, and the addition of new features.
ROPET expects to provide excellent support and maintenance for all ROPET devices, including timely technical support, regular version updates, and updates to security bugs, known bug fixes, and the addition of new features.
ROPET does not provide security updates for old firmware versions. Therefore, all ROPET devices need to be updated to the firmware version that includes the latest security updates. When there are multiple updated versions, the firmware will always be updated to the latest version, not a specific version.
For security reasons, once the firmware is updated, no downgrade methods will be provided. Ropet will maintain compatibility between firmware versions.
When new updates are available, the ropet application will notify you through pop-ups or other means. You can manually start the firmware update process by clicking the "Update" button.
When the device undergoes firmware updates, you will receive a version update prompt. By installing the latest firmware, you can get new features or have a better User Experience.
Please check if the firmware is the latest version.
After connecting the mobile application, click "Personal Homepage" → "Version Update" to check if the firmware is the latest version.
Security updates will be pushed to you as soon as they are ready, and the actual update time may vary slightly depending on your region and phone model.
Q: Why did my firmware update fail?
A: This may be due to abnormal device/base station network or device status (such as low battery, non-idle state, or abnormal charging). We recommend restarting the device, checking if the device battery remains above 60% or is connected to a power source and charging normally, and then trying to update manually again. You can also try connecting the device to a mobile hotspot (some routers will block update files) and updating under the mobile hotspot.
Q: What should I do if the update process fails repeatedly?
A: We suggest restarting the device and then trying to update manually again. You can also try connecting the device to the phone hotspot (some routers will block update files) and updating under the phone hotspot.
Introduction
The information security team of Ropet Park Technology Co., Ltd. (hereinafter referred to as "Ropet") is always committed to the security of Ropet products. We are committed to creating a safe, stable and reliable experience for customers when using our products and services.
We sincerely welcome you to evaluate the security of ropet products and help us make our products safer. If you find potential vulnerabilities or other security issues in ropet products, we hope you can report them to us in a timely manner. Your participation is crucial to user data privacy and security. We will carefully handle your feedback, actively respond to all reports, and communicate with you in a timely manner during the vulnerability management process. We will evaluate, identify, and fix vulnerabilities as soon as possible to ensure proper handling and make our products and services safer.
This policy outlines the steps for you to report a vulnerability to us and clarifies Ropet's vulnerability management based on good faith principles.
Definition
Vulnerability definitions comply with ISO/IEC 29147 (Information Technology Security Technical Vulnerability Disclosure) and ISO/IEC 30111 (Information Technology Security Technical Vulnerability Handling Process).
Vulnerability reporting channel
You can submit suspected vulnerabilities in ropet products to the support@ropetai.com by email. The ropet information security team will deal with any suspected vulnerabilities you report in a timely manner.
Vulnerability handling flow
The ropet information security team is committed to improving the security of ropet products and supporting the secure operation of customer networks and business. The ropet information security team focuses on product security development and vulnerability management maintenance, and handles potential vulnerabilities reported in accordance with established processes that comply with ISO/IEC 29147, ISO/IEC 30111, and other relevant standards. This process aims to enhance product security and ensure timely response to any vulnerabilities discovered.
Product and service range
This policy applies to Ropet's AI pet robot products.
In addition, we welcome you to report vulnerabilities in ropet's web pages, Mini Programs, applications, and Cloud as a Service. Products and services beyond their lifecycle are not covered by this scope.
Our commitment
According to this policy, when working with us, we will:
Initial confirmation within 3 working days of receiving your vulnerability report and providing a tracking number.
Within 30 days of the initial confirmation, send a vulnerability confirmation message and provide a repair deadline. If we do not accept the report, we will provide reasons and continue to receive new information about the report.
After confirming the reported vulnerability, our engineers will fix the vulnerability and optimize it.
If a vulnerability cannot be resolved within 90 days, we will extend the confidentiality period of our cooperation with you or provide other solutions.
Our expectations
We hope you can:
Comply with the provisions of this policy and other relevant agreements. If there is any inconsistency between this policy and other applicable terms and conditions, this policy shall prevail.
Report any vulnerabilities you find immediately.
During the security testing process, try to avoid issues that violate user privacy, affect user experience, and cause production system interruptions and data corruption.
Disclaimer
We may update this vulnerability management policy from time to time, so please review this policy before submitting a vulnerability report. When we announce changes to this policy, we will modify the "Update Date" at the bottom of this policy.
Update date: April 20, 2025
最新更新：2025 年 4 月 20 日
在使用前请仔细阅读。本文件（“使用条款”）是您与香港萌友公园科技有限公司 ( ropet )之间的协议：通过使用 https://www.ropetai.com 网站（包括仅通过购买该网站上销售的产品或服务）（“网站”），您表示您至少 18 岁或已达到您居住司法管辖区的法定成年年龄，具备同意本条款和条件的能力和权利，并且您确实同意本条款和条件。如果您不理解或不同意其中一项或多项条款或条件，则不应使用本应用。本使用条款授予您某些权利，并使您承担某些义务；您的权利和义务可能受适用法律的约束，因此因司法管辖区而异，例如，本使用条款下的某些免责声明或某些责任限制在一定程度上可能会被某些适用法律禁止，因此在被禁止的范围内将不适用。如果您对本使用条款或您与本网站或通过本网站销售的产品相关的权利和义务有任何疑问，请通过 https://www.ropetai.com 与我们联系。
您同意：
除非ropet 以书面形式签署同意修改，否则您不得修改本使用条款；
ropet可自行决定并随时修改本使用条款，只要您使用本网站（包括仅通过购买通过本网站销售的产品），该修改自发布在网站上之时起对您和ropet具有有效约束力；
您应不时访问本页面以查看当时现行的使用条款。为免生疑问，在做出更改后您继续使用本应用会被视为您接受任何及所有修改。
应用材料的使用
本应用（包括所有代码、设计、文本、图形、内容视觉材料以及纳入本应用的所有信息和其他材料，统称为“材料”）受全球版权、商标和其他法律及条约的保护。ropet 和/或其他方在材料中拥有各种版权，并在材料中拥有各种商标、商号和服务标志（无论是否注册，无论是否标有“©”“®”“tm”或其他标记），并且除非本条款另有明确规定或与您另有正式签署的协议，否则不会根据任何专利、外观设计专利、商标、商号、服务标志、版权、商业秘密信息或其他知识产权向您授予任何权利或许可（无论是通过暗示、禁止反言或其他方式）。
ropet 授权您仅为个人非商业用途查看和下载材料的副本，但需遵守以下条件：
您同意不通过本应用未特意提供的任何方式获取或试图获取任何材料（包括使用任何“深度链接”“页面抓取”“机器人”“蜘蛛”或其他自动设备、程序、算法或方法，或类似的手动过程）；
您同意在下载的所有材料副本上保留材料中包含的所有版权和其他所有权声明；
您同意不以任何方式修改材料，也不复制（包括通过在另一台服务器上“镜像”的方式）、公开显示、分发或以其他方式将材料用于任何公共或商业目的；
您同意不将任何材料转让给任何个人（包括自然人及法人），除非您向每个此类人员发出本使用条款的通知，且每个此类人员同意接受本使用条款。一旦您违反本使用条款的任何部分，该授权将自动终止，ropet保留在任何时间、因任何原因更改、暂停或终止对本应用的访问和使用（包括本应用上或与之相关的任何账户）的权利。
应用材料的准确性
ropet 不保证材料不会包含错误、不准确或遗漏之处，并保留自行决定且无需事先通知的情况下，对材料进行更改以纠正或更新的权利，以及拒绝或取消包含任何错误、不准确或遗漏的任何订单的权利，无论该订单的状态或付款情况如何。例如，应用上展示的产品可能无法销售，可能具有与所列属性不同的属性，包括价格方面。
与网站的链接
ropet 对于您可能通过本应用访问的任何其他网站不做任何陈述或保证。无论本应用上包含任何链接，任何其他网站均独立于ropet ，我们对任何此类网站上提供的材料或开展的活动没有控制权，也不承担任何责任。如果您决定通过本应用访问任何其他网站，您完全自担风险，并受该其他网站的任何条款和条件的约束，这些条款和条件可能与本使用条款不同。
您同意，未经ropet 事先书面许可，不得创建或维护从另一个网站到本应用任何页面的任何链接，也不得在另一个网站上以框架或类似方式运行或显示本应用的任何部分。您还同意，对于根据前一句允许的任何行动，遵守所有适用法律。
您提供的内容
您同意，对于您以任何方式传输至本应用或通过本应用传输的任何及所有内容（包括但不限于文本、图像和声音），以及这些内容背后的专有技术、技巧和其他创意（“用户内容”）：
此类用户内容不会是非法的、威胁性的、诽谤性的、侵犯隐私的、造谣中伤的、淫秽的、色情的、亵渎的、侵犯知识产权的，或构成或鼓励被视为刑事犯罪的行为、导致民事责任的行为，或以其他方式违反任何法律的行为。
此类用户内容不会构成商业招揽、政治竞选活动、广告或促销，或任何其他形式的未经授权的招揽。
此类用户内容不会包含软件病毒、特洛伊木马、蠕虫、定时炸弹、取消机器人或任何其他旨在破坏、损坏、规避或以其他方式干扰本应用或任何软件或硬件正常功能的计算机代码或文件。
此类用户内容不会在未经适当授权的情况下，提供任何关于ropet或其任何关联公司或任何其他公司或个人的非公开信息。
您不会冒充任何个人或实体，包括但不限于ropet或其任何关联公司的员工，或以其他方式歪曲此类用户内容的来源。
您不会探测、扫描或测试本应用或与本应用连接的任何网络的漏洞，也不会违反其安全或认证措施，也不会反向查找或追踪本应用任何其他访问者或用户的任何信息。
您拥有或以其他方式控制用户内容的所有权利，并且在适用法律允许的范围内，拥有自由转让所有此类权利的能力和权限。
此类内容将归ropet 所有，ropet 可以复制、纳入、修改、展示、发布、重新分发、许可和再许可，以及以其他方式使用此类用户内容，用于任何目的（包括但不限于商业及非商业目的），以任何方式，在任何时间（包括但不限于本使用条款终止后），但需遵守 ropet 的隐私政策和适用法律，并且您放弃：
对此类用户内容的任何保密权或其他保护权利；
对 ropet 使用此类用户内容和/或其任何使用的任何费用、补偿、报销或其他报酬的权利。
在适用法律对与此类用户内容相关的上述任何权利进行限制的范围内，您特此授予 ropet 一项非排他性、免版税、永久、不可撤销且可完全再许可的权利，以在全球范围内以任何媒体使用、复制、修改、改编、发布、翻译、创作衍生作品、分发和展示此类用户内容。
您特此放弃所有此类用户内容的所有“精神权利”。
您还特此放弃对ropet 和/或其关联公司就主动提交的内容提出任何索赔的所有权利，包括但不限于基于不正当竞争、违反默示合同或违反保密义务的索赔。
ropet不放弃使用其先前已知、由 ropet 独立开发或从其他来源获得的您的想法、类似想法或相关想法的任何权利。
ropet 可以但没有义务监控用户内容，并且除了ropet 在法律上或衡平法上可能拥有的任何补救措施之外，如果ropet 自行决定您在本节中的任何陈述或协议遭到违反，ropet 可以采取其认为必要的任何行动来纠正或防止违规行为，包括但不限于立即从本应用上删除任何用户内容。
在任何情况下，如果ropet认为有必要遵守适用法律、保护ropet 、其任何关联公司或ropet 的任何员工的权益、保护ropet的用户免受欺诈、滥用或非法行为的侵害，或应对或防止涉及任何人立即面临死亡或严重身体伤害危险的紧急情况，ropet可以将任何用户内容披露给任何政府当局、法院和/或其他适当的第三方。
您将赔偿、使ropet 及其关联公司免受损害，并为其辩护，以应对因您违反本节中的任何陈述和协议而导致ropet 或其任何关联公司遭受的任何索赔、损害赔偿和其他损失（包括但不限于商誉，包括但不限于仲裁机构、仲裁员、法院、律师、会计师和其他第三方的费用）。
ropet 没有义务审查、展示、回复、使用或退还任何用户内容，并且对您或任何第三方发布的任何内容不承担任何责任。
网站无保修
在适用法律允许的最大范围内，ropet 按“现状”提供本应用（包括但不限于材料和任何用户内容），并代表其自身及其关联公司及其各自的高级管理人员、董事、员工、股东、代理人、继任者和受让人，放弃所有明示或暗示的保证，包括但不限于适销性、特定用途适用性、所有权、平静享受权、准确性和不侵犯第三方权利的保证，以及因ropet 或上述任何一方提供的任何信息、建议、提议、规格或样品而产生的任何保证。ropet 不保证使用本应用（包括但不限于材料或任何用户内容）会产生任何特定结果，也不保证本应用（包括但不限于材料或任何用户内容）或其任何部分或其任何使用将是及时的、不间断的、无错误的或安全的（包括但不限于免受数据入侵、计算机病毒或其他有害代码的侵害）。
应用责任限制
您同意，您对本应用、材料和任何用户内容及其任何和所有部分的使用由您自行决定并自担风险。在适用法律允许的最大范围内，ropet 及其各自的高级管理人员、董事、员工、股东、代理人、继任者和受让人对于因本应用（包括但不限于材料和任何用户内容）或其任何部分或其任何使用或无法使用上述内容而产生的或与之相关的任何损害或损失（包括但不限于间接损失、附带损失、惩罚性损失、特殊损失以及利润损失和数据损失）不承担责任（包括但不限于通过替代责任的方式），无论该责任是基于保证、合同、侵权或任何其他法律理论，并且无论 ropet 是否知道或应当知道此类损害或损失的可能性。本责任限制不适用于人身伤害索赔或消费者欺诈索赔。如果您使用本应用出现任何问题，您同意您唯一的补救措施是停止使用本应用。如果上述责任限制无效或无法执行，则在适用法律允许的最大范围内，在任何情况下，ropet 因本应用（包括但不限于材料和任何用户内容）或其任何部分或其任何使用或无法使用上述内容而产生的或与之相关的累计总责任，不得超过您实际向ropet 或ropet 的授权经销商支付的金额。本使用条款中任何内容均无意或不会在适用法律允许的范围之外限制ropet 或其任何关联公司的责任。
从应用购买
产品/服务及属性：ropet 尽一切合理努力确保对 ropet 通过本应用销售或推广的任何产品或服务（“产品/服务”）的任何属性的所有描述和描绘的准确性；然而，某些测量和类似描述是近似值，并且我们不能保证您屏幕上显示的颜色的准确性。ropet保留自行决定且无需通知的情况下，对任何产品/服务或其属性（包括但不限于价格）进行任何更改的权利。
可用性及使用：本应用上对任何产品/服务的描述或描绘并不保证该产品/服务可被订购或购买。您同意，您订购或购买产品/服务并非用于商业目的，并且您不会使用或允许任何第三方使用任何产品/服务用于个人用途以外的任何目的，并且如果您对任何产品/服务进行任何商业使用（包括但不限于转售产品/服务），在不限制 ropet 可能拥有的任何其他补救措施的情况下，您将向 ropet 或其指定方支付应用于购买该产品/服务的任何促销价值或回扣的全额，或与该购买相关授予您的任何促销价值或回扣的全额。您同意确定并遵守与购买、拥有、使用和转让任何产品/服务相关的所有适用法律（包括但不限于联邦、州、地方和国际法律，包括但不限于最低年龄要求和出口管制法律），并就您未能遵守上述规定而对ropet 及其服务提供商进行赔偿、使其免受损害并为其辩护。
地区：本应用上描述和/或描绘的产品和服务仅供查看、订购和发货。由于配送原因，以下地区暂时不发货：
美国：美属萨摩亚、密克罗尼西亚、关岛、马绍尔群岛、北马里亚纳群岛、帕劳、美属维尔京群岛、美国武装部队美洲地区、美国武装部队欧洲地区、美国武装部队太平洋地区、波多黎各、阿拉斯加、夏威夷。
加拿大：西北省份、育空省份以及部分邮政编码区域。
订单：您通过本应用提交的任何电子订单均为购买要约；ropet保留自行决定不接受任何或所有要约的权利。在您提交订单后，您可能会收到一封确认ropet已收到该订单的电子邮件；该电子邮件确认并不构成对您订单的接受。ropet保留在收到您的订单后的任何时间以任何理由接受或拒绝您订单的权利，无论您的订单是否已被确认或您的信用卡是否已被扣款。如果您的订单被拒绝或取消，且您已被ropet、其任何关联公司或其任何服务提供商就该订单扣款，您将迅速从其关联公司之一或其服务提供商之一处收到与该订单相关的扣款的退款。
定价与支付：定价，包括但不限于税收方面，受适用法律的约束。支付由您自行承担风险，如果与订单相关的任何支付因任何原因被拒绝，该订单将不会被处理。
可接受的支付方式：Visa、万事达卡、美国运通卡、银联卡、Shop Pay、Apple Pay、Google Pay、Paypal、Klarna。
所有权：在ropet、其关联公司之一或其服务提供商之一根据 ropet 的内部支付政策收到对所订购产品或服务的全额付款之前，任何所订购产品或服务的所有权及任何其他所有权权利不会转移；您购买的任何实体产品的损失或损坏风险将在其离开ropet的仓库时转移。
运输：任何产品/服务的运输均受运输政策的约束。
产品/服务保修、退货与换货：产品/服务可能享有保修，并且可能可退货和/或可换货，具体根据退货与退款政策和保修政策确定。除退货与退款政策和保修政策或与您的另一协议中规定的情况外， ropet 代表其自身及其关联公司及其各自的高级管理人员、董事、员工、股东、代理人、继任者和受让人，在法律允许的最大范围内，放弃对产品/服务的所有保证，包括但不限于适销性、特定用途适用性、所有权、平静享受权、准确性和不侵犯第三方权利的保证，以及因ropet或上述任何一方提供的任何信息、建议、提议、规格或样品而产生的任何保证。
产品/服务责任限制：除退货与退款政策和保修政策或与您的另一协议中规定的情况外，在适用法律允许的最大范围内， ropet 及其各自的高级管理人员、董事、员工、股东、代理人、继任者和受让人对于因任何产品/服务或其任何部分或其任何使用或无法使用上述内容而产生的或与之相关的任何损害或损失（包括但不限于间接损失、附带损失、惩罚性损失、特殊损失以及利润损失和数据损失）不承担责任（包括但不限于通过替代责任的方式），无论该责任是基于保证、合同、侵权或任何其他法律理论，并且无论 ropet 是否知道或应当知道此类损害或损失的可能性。本责任限制不适用于人身伤害索赔或消费者欺诈索赔。如果上述责任限制无效或无法执行，则在适用法律允许的最大范围内，在任何情况下， ropet 因任何产品/服务或其任何部分或其任何使用或无法使用上述内容而产生的或与之相关的累计总责任，不得超过您实际向 ropet 或 ropet 的授权经销商支付的金额。本使用条款中任何内容均无意或不会在适用法律允许的范围之外限制 ropet 或其任何关联公司的责任。
第三方服务提供商
ropet 与第三方服务提供商就本应用进行合作或协作，包括但不限于支付处理以及运输和其他物流方面。
在使用本应用（包括但不限于材料和任何用户内容）和/或任何产品/服务时，您可以选择使用第三方的产品或服务：您对该第三方产品或服务的使用受您与该第三方服务提供商之间达成的任何条款和条件的约束，并且停止使用本应用（包括但不限于材料和任何用户内容）和/或退回或停止使用任何产品/服务不一定或自动解除您与该第三方服务提供商之间的任何协议。 ropet 及其各自的高级管理人员、董事、员工、股东、代理人、继任者和受让人对于任何第三方的任何产品或服务不做任何陈述或保证，并特别放弃所有保证，包括但不限于适销性、特定用途适用性、所有权、平静享受权、准确性和不侵犯第三方权利的保证，以及因ropet或上述任何一方提供的任何信息、建议、提议、规格或样品而产生的任何保证。
通知
您同意将任何通知发送至 ropet 的邮箱 support@ropetai.com，并且对于向您发出的任何通知，若在应用上发布被认为不够充分时，可以通过电子邮件发送至您在 ropet 处注册的任何电子邮件地址，也可采用适用法律所允许的任何其他通知方式。
转让
您同意不得将您在本使用条款（TOU）下已有的或可能拥有的任何权利或义务转让给任何第三方，并且您任何试图进行的转让均将无效且不产生任何效力。您同意，ropet 可自行决定，在无需征得您同意或通知您的情况下，将其在本使用条款下的任何权利和任何义务转让给 ropet 的任何关联公司，该关联公司同样可以转让被赋予它的任何权利或义务。
弃权
您同意，除非以书面形式作出，否则 ropet 对其在本使用条款下任何权利的弃权均无效，并且 ropet 对其在本使用条款下任何权利的弃权或未行使、未执行，均不构成对 ropet 任何其他权利的弃权，也不构成对已弃权或未行使、未执行权利的再次行使或执行的弃权。
可分割性
您同意，如果本使用条款的任何部分在任何情况下被认定为无效或不可执行，该部分应在该情况下根据适用法律尽可能地进行解释或修改，以实现该部分的目标，且本使用条款的其他部分不受任何影响。
解释
本使用条款各章节的标题仅为方便起见，您同意这些标题不得用于解释本使用条款或其任何部分。
完整性
本文件构成关于其主题事项的完整协议，与该主题事项相关的任何及所有其他口头和书面的理解与沟通，均已并入本文件并被本文件取代，但本使用条款中另有明确规定的除外。您同意，任何此类理解或沟通均不具有任何效力，并且在因本使用条款或与本使用条款相关的任何程序中，您不会提及任何此类理解或沟通。
管辖法律与争议解决
ropet 欢迎所有投诉，并力求通过其客户服务以最高效的方式解决这些投诉，您可以通过发送电子邮件至 support@ropetai.com 联系我们的客户服务。
您同意，本使用条款以及因本使用条款、本应用（包括但不限于材料和任何用户内容）或任何产品/服务而产生的或与之相关的任何及所有争议、索赔和其他法律诉讼，应根据特拉华州的法律进行解释和管辖，而不考虑其法律冲突原则。《联合国国际货物销售合同公约》的适用被排除在外。尽管有上述规定，ropet 可在任何有管辖权的法院申请禁令救济（或同等救济）。
您同意，除非通过美国司法仲裁调解服务机构（JAMS），否则您不会就与本使用条款、本应用（包括但不限于材料和任何用户内容）或任何产品/服务相关的任何事项，向任何法院、仲裁机构、仲裁庭或其他具有法律认知的法庭或裁决机构提起任何诉讼或程序。在通过 JAMS 解决的情况下：
该诉讼或程序应受启动该诉讼或程序时有效的 JAMS 规则约束；
仲裁地将为特拉华州；
仲裁语言将为英语。
您同意，如果您是败诉方，您将向 ropet 偿还其在仲裁中产生的任何及所有费用和开支（包括但不限于支付给仲裁机构、仲裁员以及律师、会计师和其他专家的费用）。
什么是仲裁：仲裁与在法院进行的诉讼不同，它旨在更快速地解决争议。案件将由一名或多名个人裁决，他们作出的裁决所提供的损害赔偿和救济与法院大致相同，并且如果未被自愿遵守，通常可由法院强制执行。因此，您同意您放弃通过起诉或向法院诉讼来获得救济的权利，而是同意按照本使用条款中所述进行仲裁。如果本仲裁协议的任何条款被认定为不可执行，不可执行的条款应被分割，其余的仲裁条款应得到执行。
仲裁程序：《联邦仲裁法》管辖本争议解决条款的解释和执行。仲裁应通过 JAMS 启动。如果 JAMS 的适用规则与本使用条款中的规则存在冲突，以本使用条款中的规则为准。JAMS 的规则以及如何启动仲裁的说明可从 JAMS 的网站 http://www.jamsadr.com 或拨打 1-800-352-5267 获取。
禁止集体诉讼：您只能以个人身份与我们解决争议，并且不得作为原告或集体成员在集体诉讼、合并诉讼或代表诉讼中提出索赔，无论该诉讼是以集体诉讼、集体仲裁、私人检察总长诉讼或其他形式进行。
您确认已被告知在决定接受本仲裁协议时可咨询律师。您可以在首次接受本使用条款之日起不超过 30 天内，通过发送电子邮件至 support@ropetai.com 选择退出仲裁，并提供以下信息：您的全名；您的地址；您的电话号码；您在应用程序中的账户信息（不包括您的密码）；一份明确声明，表明您希望退出本使用条款中的仲裁协议。
如果您选择退出仲裁，您（A）同意接受位于特拉华州的州和联邦有管辖权法院的专属管辖和审判地；（B）放弃您接受陪审团审判的权利，并同意任何争议仅由一名法官进行裁决。
放弃陪审团审判权：您特此放弃您可能拥有的任何及所有接受陪审团审判的权利。
更新于：2025年4月20日
生效于：2025年5月20日
ropet（“我们”或“ropet公司”）会尽全力为我们的硬件产品持续提供安全更新。安全更新内容包括最新的安全补丁、安全漏洞修复以及其他必要的安全改进。
自产品发布之日起，ropet将至少维持2年的安全更新支持。不过，针对不同产品型号，安全更新支持情况可能有所不同，具体以实际情况为准。
我们会在此定期发布ropet硬件产品的安全更新信息，也建议您定期查看本政策。
| 目录 | 产品型号 | 型号编号 | 发布日期 | 安全更新截止日期 |
|---|---|---|---|---|
| Robot | ropet | MY-RTPT01 | 2025-04-20 | 2027-04-20 |
一旦安全更新支持期限在本页面公布，之后不会缩短。若有延长，我们会及时修改本政策。
本页面信息仅供参考，实际情况以您的应用程序接收到的安全更新及适用产品型号为准。
我们可能会不时修改本政策，建议您定期查看最新版本，以了解 ropet 硬件产品的安全更新情况。
固件升级政策
更新于：2025年4月20日
ropet（“我们”或“ropet公司”）致力于通过提供固件更新，按照既定的最佳实践，让所有设备保持安全，并具备最新功能。固件更新包括最新的安全补丁、安全漏洞修复以及其他必要的固件更新。本文档阐述了ropet的固件升级政策。
ropet致力于在支持期限内定期为您提供固件更新，其中涵盖安全漏洞更新、已知错误修复以及新功能的添加。
ropet希望为所有ropet设备提供卓越的支持与维护，包括及时的技术支持、定期的版本更新，且涉及安全漏洞更新、已知错误修复以及新功能的添加。
ropet不为旧版本固件提供安全更新。因此，所有ropet设备都需要更新到包含最新安全更新的固件版本。当存在多个更新版本时，固件将始终更新到最新版本，而非特定版本。
出于安全考虑，固件一经更新，将不提供降级方法。ropet将维持各固件版本之间的兼容性。
当有新更新可用时，ropet应用程序将通过弹出窗口或其他方式通知您。您可以点击“更新”按钮手动启动固件更新流程。
当设备进行固件更新时，您将收到版本更新提示。通过安装最新固件，您可以获得新功能或拥有更好的用户体验。
请检查固件是否为最新版本：
连接移动应用程序后，点击“个人主页”→“版本更新”，以查看固件是否为最新版本。
安全更新一经准备好就会推送给您，实际更新时间可能会因您所在地区和手机型号而略有差异。
问：为什么我的固件更新失败？
答：这可能是由于设备/基站网络异常或设备状态异常（如电量低、非空闲状态或充电异常）。我们建议重启设备，查看设备电量保持在60%以上或者连接电源且设备正常充电，然后再次尝试手动更新。您也可以尝试将设备连接到手机热点（部分路由器会屏蔽更新文件），并在手机热点下进行更新。
问：如果更新过程反复失败，我该怎么办？
答：我们建议重启设备，然后再次尝试手动更新。您也可以尝试将设备连接到手机热点（部分路由器会屏蔽更新文件），并在手机热点下进行更新。
引言
ropet公园科技有限公司（以下简称 “ropet”）的信息安全团队始终致力于 ropet 产品的安全。我们致力于为客户在使用我们的产品和服务时创造安全、稳定和可靠的体验。
我们真诚地欢迎您对 ropet 产品的安全性进行评估，并帮助我们使产品更安全。如果您在 ropet 产品中发现潜在漏洞或其他安全问题，希望您能及时向我们报告。您的参与对用户数据隐私和安全至关重要。我们将认真处理您的反馈，积极回应所有报告，并在漏洞管理过程中及时与您沟通。我们将尽快评估、识别和修复漏洞，确保妥善处理，以使我们的产品和服务更安全。
本政策概述了您向我们报告漏洞的步骤，并明确了 ropet 基于诚信原则的漏洞管理。
定义
漏洞定义符合 ISO/IEC 29147（信息技术安全技术漏洞披露）和 ISO/IEC 30111（信息技术安全技术漏洞处理流程）。
漏洞报告渠道
您可以通过电子邮件将 ropet 产品中疑似漏洞提交至 support@ropetai.com。ropet 信息安全团队将及时处理您报告的任何疑似漏洞。
漏洞处理流程
ropet 信息安全团队致力于提高 ropet 产品的安全性，支持客户网络和业务的安全运行。ropet 信息安全团队以产品安全开发和漏洞管理维护为重点，按照符合 ISO/IEC 29147、ISO/IEC 30111 和其他相关标准的既定流程处理报告的潜在漏洞。该流程旨在增强产品安全性，确保对发现的任何漏洞及时做出响应。
产品和服务范围
本政策适用于 ropet 的 AI 宠物机器人产品。
此外，我们欢迎您报告 ropet 的网页、小程序、应用程序和云服务中的漏洞。超出生命周期的产品和服务不在此范围内。
我们的承诺
根据本政策，与我们合作时，我们将：
在收到您的漏洞报告后的 3 个工作日内初步确认，并提供一个跟踪编号。
在初次确认后的 30 天内发送漏洞接收确认消息，并提供修复期限。如果我们不接受该报告，我们将提供理由，并将继续接收有关该报告的新信息。
在确认所报告的漏洞后，我们的工程师将修复漏洞并进行优化。
如果一个漏洞在 90 天内无法解决，我们将延长与您合作的保密期限或提供其他解决方案。
我们的期望
我们希望您能够：
遵守本政策及其他相关协议中的规定。如果本政策与其他适用条款和条件之间存在任何不一致，以本政策为准。
立即报告您发现的任何漏洞。
在安全测试过程中，尽力避免出现侵犯用户隐私、影响用户体验以及导致生产系统中断和数据损坏的问题。
免责声明
我们可能会不时更新本漏洞管理政策，因此在提交漏洞报告之前，请查看本政策。当我们公布本政策的变更时，我们将在本政策底部修改“更新日期”。
更新日期：2025 年 4 月 20 日